Privacy Policy

HairCareShop.co.za (“we”, “our”, or “us”) is committed to protecting your privacy and the security of your personal information. This Privacy Policy outlines how we collect, use, store, and protect your personal data when you interact with our website or make use of our services.

By using our website or providing your personal information, you agree to the practices described in this policy.

1. Who We Are

HairCareShop.co.za is an online store based in Cape Town, South Africa, offering curated hair care products to customers across the country. We operate under South African privacy laws, including the Protection of Personal Information Act (POPIA).

We are the Responsible Party for any personal information collected during your interactions with our website or services.

2. What Personal Information We Collect

We may collect and process the following types of personal information:

Identity Information: Name, surname, ID number, date of birth, gender.
Contact Information: Email address, phone number, billing and shipping addresses.
Order Information: Products purchased, transaction history, payment confirmation.
Technical Information: IP address, browser type, device info, usage data.
Marketing Preferences: Your opt-in choices for emails, newsletters, or promotional messages.

We do not collect sensitive health or financial data such as medical records or insurance details.

3. How We Collect Your Information

We collect your personal information in three ways:

a. Directly from You:

When you place an order on our website
When you sign up for our newsletter or loyalty programs
When you contact our support team via email or contact form

b. Automatically:

Through cookies and other tracking tools when you browse our website
Through analytics tools that collect data about how you interact with our pages

c. From Third Parties:

If you are referred to us by another party (e.g., an affiliate or marketplace partner)

4. Why We Process Your Personal Information

We use your personal data to:

Fulfil and deliver your orders
Provide customer support
Keep you informed about your order status
Improve our website and customer experience
Send promotional offers (only if you’ve opted in)
Comply with legal and regulatory requirements

5. How We Protect Your Information

We take data protection seriously. Your personal data is stored securely using modern security protocols, including:

SSL encryption for all transactions
Secure hosting infrastructure
Regular security reviews
Limited access by authorized personnel only

We are fully committed to preventing unauthorized access, misuse, or loss of your data.

6. How Long We Keep Your Information

We retain your personal information only as long as necessary for:

Fulfilling the purposes outlined in this policy
Meeting legal and regulatory requirements
Handling customer service or returns
Recordkeeping obligations

Once your data is no longer needed, it will be securely deleted or anonymised.

7. Sharing Your Information

We do not sell or rent your personal information.

We may share your data only with trusted third parties, such as:

Courier companies to deliver your orders
Payment gateways to process secure transactions
Marketing services (only if you’ve opted in)
Legal or regulatory authorities, if required by law

All service providers are required to maintain the confidentiality and security of your data.

8. Transferring Data Outside South Africa

In some cases, your data may be stored or processed on servers located outside of South Africa. If this happens, we ensure that the data is handled in accordance with local data protection laws and that appropriate safeguards are in place.

9. Your Rights Under POPIA

As a South African data subject, you have the right to:

Access the personal data we hold about you
Request correction of inaccurate data
Request deletion where lawful
Object to processing under certain conditions
Withdraw consent at any time for marketing communications

To exercise these rights, contact us at:
privacy@haircareshop.co.za

10. Children’s Privacy

Our website is not intended for use by children under 18 without adult supervision. We do not knowingly collect information from minors. If we do, we require consent from a parent or guardian as per legal requirements.

11. Direct Marketing

If you opt-in, we may send you:

Product promotions
New arrivals and restocks
Seasonal offers and sales
Hair care tips and how-to guides

You can unsubscribe at any time by clicking the “unsubscribe” link in our emails or by updating your preferences in your account.

12. External Links

Our website may contain links to third-party sites. This Privacy Policy does not apply to those websites. Please read the privacy policies of third-party platforms before sharing your information with them.

13. Legal Compliance

This policy is governed by the laws of the Republic of South Africa. In the event of a conflict between this policy and any applicable local data laws, the more protective law will apply.

14. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will:

Post the new version on our website
Notify you via email if the changes are significant

Please review this page regularly to stay informed.

15. Contact Us

If you have any questions, feedback, or wish to exercise your data rights, please contact us:

privacy@haircareshop.co.za
+27 69 417 7762
www.haircareshop.co.za